Milan Malpensa Airport Guide
Milan Malpensa Departures
Passengers can depart from either of Milan Malpensa Airport’s two terminals. They are named Terminal 1 and Terminal 2, and are two separate buildings connected by a free shuttle bus that runs every 15 minutes.
Terminal 1 is the larger of the two terminals and handles arrivals and departures for international and domestic flights. Terminal 2 is mainly for charter flights. There are many airlines that operate from Malpensa Airport, and they serve a variety of worldwide destinations. Some of the major airline companies are Air France, Air Europe, Alitalia, Air Canada, British Airways, Lufthansa, United Airlines and American Airlines.
At Terminal 1, the check-in area is on the 2nd floor. There are many services that can be used, and shops to enjoy if you have time after the check-in formalities and before proceeding to the security controls. Shopping at Malpensa Airport is just like walking down Montenapoleone Street in Milan, with many glamorous shopping opportunities and the best international Italian brands. Services include a laundry where you can get a quick ironing or cleaning, and a beauty center that offers a Turkish bath, a sun-bath or perhaps a new hairstyle before your flight! The check-in and boarding areas have a variety of restaurants, fast food outlets and snack bars with something to suit everybody’s taste. At the check-in on the 2nd floor, there are Play Rooms to keep young children occupied.
At Terminal 2, the check-in area is on the ground floor. Just like in Terminal 1, there are many services available, such as banks, chemists, post offices, currency exchange services, newsstands and bookshops. A wide variety of shops and dining opportunities are found in both the check-in and boarding areas of the terminal
Keep an eye on the display monitors located throughout the airport that will show the departure time for your airline.
At Milan Malpensa Airport, Sala Amica offers special assistance for travelers with disabilities. In order to use their service, passengers should inform their airline company of their requirements when booking the flight. The airline company will then ensure that the Sala Amica staff is ready to provide assistance. Sala Amica’s staff will help the disabled passenger with the baggage check-in and security screening procedures. A special lift, called an ambulift, will enable disabled passengers in wheelchairs to board the airplane. Sala Amica’s staff will also assist the passenger with anything they would like to do before boarding, such as shopping, banking or a meal at one of the restaurants.
While the airlines do everything possible to ensure that your baggage arrives safely and undamaged at your destination, there are cases of lost or damaged luggage. Passengers would be wise to take out their own insurance to cover baggage and content values. If you have lost any item in the airport, or on the public transportation to the airport, the Lost and Found Offices are located in Terminal 1, Arrivals B, before the security controls.
Passengers should check-in as much of their luggage as possible, as only one item of hand luggage is allowed with the maximum dimensions of 55x40x20cm. Any liquids taken on board should be in containers, each with no more than 100ml. Up to a total of 1 liter of liquids in these security. Baby food and medicines are the exception to these rules, and as much as necessary for the duration of the flight may be carried. Security may ask to taste any of these items.
There are several information points located in both Terminal 1 and Terminal 2, where passengers can find assistance with any general enquiries.