Passengers arriving at Punta Raisi Airport will be greeted by a modern, well-equipped, single terminal building. The airport houses all the necessary amenities that a passenger will find useful, from banking facilities to superb shops, bars and restaurants.
Those passengers who need to go through customs will find this department in Check-In Area B, on the first floor of the terminal building. Customs is open every day between the hours of 05:30 and 18:00.
Banking facilities at Punta Raisi Airport include a bank counter, cash machines and the Bureau de Change. The Banca Nuova can be found on the second floor of the terminal in the Departures Area, and it is open from Monday to Friday between the hours of 08:30 and 13:45, and from 15:05 to 16:20. It is closed on bank holidays. Cash machines of Banca Nuova are also in the Departures Area. Other cash machines include the Credito Siciliano in the Check-In B area, Unicredit in the departure hall, and Postamat in Check-In Area B on the first floor. The Bureau de Change is situated in Check-In Area A, and is open every day, except for Sundays and bank holidays, between the hours of 07:00 and 21:00.
Besides banking facilities, Punta Raisi Airport has a pharmacy, postal services and a First Aid Medical Service. First aid, if necessary, is provided for by qualified doctors and nurses from Croce Rossa Italiana.
For entertainment, passengers will find many quaint and interesting shops to browse. The Pasticceria Palazzolo sells typical Sicilian sweets and cakes, and the Sicilia Arte in the Check-In B area has a range of other Sicilian objects and souvenirs.
Property that is lost at the airport is held for the first 48 hours at the office of KSM Security. This office can be found on the second floor of the terminal, nearby the security control area. After 48 hours, any property that has not yet been collected will be stored at the ‘lost property warehouse’. Both of these areas can be contacted telephonically. Staff will then explain how the legitimate owners can reclaim their belongings.
In the unfortunate case where luggage is lost, the passenger concerned will need to make enquiries at the lost and found office of their airline. You will need to show them your ticket receipt and the luggage ticket of the lost bag. The office will then provide you with a copy of the loss report and a claim code. Once the luggage is found it can be delivered to an address provided by yourself, or you may collect it directly from the airport. The lost and found office of your airline will also assist you in the case where your luggage has been damaged. A damage complaint form will need to be completed.
Punta Raisi Airport does not have any hotels located specifically on the airport site, but there are many in the surrounding area. The hotels in the area often pick passengers up from the airport as well. This service should be arranged with the hotel providing your accommodation.
To leave Punta Raisi Airport, there are various transportation options. There are buses that travel every half hour to the Central train station, as well as, at less regular intervals, to other areas. Every hour there is also a train that runs from the airport train station to the Central train station. Of course, at a slightly higher price, there are many taxis available outside the Arrivals area. There are also plenty of reputable car hire services which have their counters on the first floor in the Arrivals Hall.
Passengers arriving at Punta Raisi Airport can expect a warm Mediterranean climate. The hottest months of the year are July, August and September, while the heaviest rainfall occurs during October, November and December. However, all year round, Palermo experiences moderate to warm temperatures. For more information on tourist attractions, passengers can make enquiries at the Tourist Information Office situated on the ground floor of the terminal building.
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